Understand the service

Transcollines On Demand (TOD)

On-demand service is: A personalized public transport service. The Transcollines app offers you a route and stops according to your departure and arrival points.

Schedules

Sunday: 5:30 a.m. to 10:30 p.m.

Monday: 5:30 a.m. to 10:30 p.m.

Tuesday: 5:30 a.m. to 10:30 p.m.

Wednesday: 5:30 a.m. to 10:30 p.m.

Thursday: 5:30 a.m. to 10:30 p.m.

Friday: 5:30 a.m. to midnight

Saturday: 5:30 a.m. to midnight

Account creation

Creating an account is simple and quick. You can do it directly through the app or the web version. Once your account is created, we invite you to check your text messages to obtain your activation code. Then, please send us a recent photo ID to the following address: tad@transcollines.ca to finalize your registration. Once your information has been validated, you will receive an email within 48 business hours confirming that your account has been activated. You can then start using it.

Methods of payment

The on-demand service is offered at the same fares as regular public transit service. Consult the full titles and fares list here

It is possible to pay for a single passage by credit card, debit card or cash on board the vehicle. When paying in cash, the user must make sure to have the exact amount since no change is given on board taxis and buses.
If you have a Transcollines pass, it’s important, when using your monthly pass, to specify it in your booking under Method of payment and present your paper receipt for validation to the driver when boarding since there is no validator in Loyal’s vehicles. If not, the driver will be in the obligation to ask you to pay for your trip.
You must pay one ticket per passenger. If the person accompanying you does not have the same payment method as you please specify during the booking process in the «Comments section»

NOTICE - Payment Methods for on-demand transportation.

Considering several Taxi Loyal vehicles are not equipped with a debit/credit machine, we ask that you keep pocket change to pay for your trips when this method of payment is not available. We are aware of the inconvenience this situation may cause. Note that it will soon be possible to make transactions and pay for your tickets directly from the app. We will inform you as soon as the new e-Boutique is activated in the Transcollines app.

Stop-to-stop service

The Transcollines mobile application will offer you a boarding stop based on your departure address and another disembarking stop based on your arrival address. Pick-up and drop-off are performed only at virtual stops determined by the app. The stops suggested by the application are located at a maximum of 15 minutes' walk from the residences (about 800 meters). You can change this setting in your account preferences.

Territory

The territory served by Transcollines à la demande currently covers the areas of La Pêche, Cantley, Chelsea and Val-des-Monts. The boarding and/or the arrival point of your trip must be in these sectors to have access to our on-demand service. Note that a few boarding and arrival points are also available in the Gatineau and Hull sectors giving you access to the Société de transport de l’Outaouais (STO) service.

Return trip

You must allow a minimum of 1 hour* between the time you were dropped off and the time you can board our vehicles again. If this deadline is not respected during the booking process, the application will offer you a different pick-up time from that requested.

* Note that the pick-up time may vary depending on the boarding point

Booking confirmation

You will receive an email confirmation and/or text message (depending on the preferences selected in your account) at the latest, 2 hours before your trip. If you do not receive a confirmation email, during our closing hours, we invite you to contact the Taxi Loyal teams at 819-663-5252 and ask to speak to Transcollines’ responsible to confirm that they have received your request.

*Transcollines as the right to cancel any booking or delete any account with fraudulent use or that violates the rules of use.

To avoid unpleasant surprises

It is the user’ responsibility to make sure to be present at the boarding point at least 5 minutes before the scheduled boarding time. Failing to comply, the taxi will leave at the confirmed time and no replacement taxi will be sent. It is therefore recommended to open your application 15 minutes before your scheduled boarding time and select “my reservations” in order to see your vehicle approaching in real time on the interactive map. If you do not see any moving vehicle in your direction or if you notice a significant delay (more than 15 min.), please contact us at any time at 819-456-1114.

Properly identify your on-demand vehicle before getting on board

On-demand service is currently offered by Taxi Loyal red cars and vans identified with a blue Transcollines sticker. The TAD will also be offered in blue Transcollines buses starting this spring. It is important to consult the model of the vehicle that has been assigned to your booking in the application and to clearly identify it before boarding. On your way to your destination, you will be able to check your arrival time in real time.

Paratransit service

Paratransit is door-to-door public transportation for people with disabilities who are unable to use regular public transportation. For more details, users should refer to the Rules of Service, which include a section specifically to paratransit.